Linen Hire | Linen Rental

Linen Hire > Orders And Invoicing

Raising Your Order

Please raise your order by 3pm the day before your delivery day.
All orders should be faxed or telephoned to us.
If you do not contact us to raise or cancel your order, we will revert to the standing order set out in your Service Agreement.
Download our Fax Order Form *template here.

Invoicing And Payment

Please note, with Walton Lodge, there are no minimum hire charges. There are no contracted quantities and therefore, no penalties. If you are less busy simply order less from us.
You are only charged for the clean linen that you order (provided you take over £50 worth of linen a week). A standard discount structure is applied based on the weekly quantities of linen taken.
The minimum weekly delivery charge of £50, per scheduled delivery is not an additional cost, just the minimum weekly charge for the service.
We send weekly invoices and statements. However, you can elect to pay weekly or monthly.
Monthly payments must be received by the 15^th of the month following delivery of the linen.

Safety Stock

The initial order should include a safety stock.
The safety stock should be a sufficient level of linen to ensure that you can operate smoothly in the event of unforeseen delay in delivery.
The safety stock level should be checked regularly.

Documentation

You will be supplied with a 3-part order pad, which lists each item of linen.
You should enter your order quantities next to the category of linen required, the name of the hotel/health club and the delivery date to which the order relates.
On delivery of the linen, you should check that the actual delivery agrees to the order form.
The 3-part order form must be signed by you and by our driver to confirm the delivery.
The top 2 parts are then detached and retained by us for pricing, and the third part is for your records.

We work to process all our linen orders so the linen is ready to ship by the end of the day before delivery

This helps us to be reliable, responsive and able to meet our customers linen requirements with less than 24 hours notice

On the left are our 3-part order dockets and linen labels.

Standing Orders

We will establish a standing order of linen so that you will not have to raise a new order for each delivery if you do not want to.
This will only be used if we have not received an order, or cancellation, from you.
You can amend your standing order at any time.
You will always retain the flexibility to order exactly what you want by 3pm the day before your delivery day.

Order Quantities