Linen Hire | Linen Rental

FAQs > Changing Supplier

Q1 How does your linen hire service work?

A1 We deliver linen to our customers up to 6 times a week (Monday-Saturday). We collect the soiled linen at the same time. We deliver the amount of linen that our customers have ordered the previous day - in this way, the clean linen delivered does not depend on the soiled linen that has already been collected. Our service is flexible to suit your needs. View our Linen-Hire page to find out more.

Q2 In what way are you different to your competitors?

A2 Our order and delivery process is very simple. We operate a direct exchange of linen, unlike most of our competitors who operate a delayed exchange.

Under the direct exchange system, on the day before your delivery day, you place an order for the count of linen that you want to receive. So, when you are busy you order more and when you are quieter you order less - simple! View our Linen-Hire page to find out more.

Q3 What linen range do you have?

A3 Our product range comprises bedroom, bathroom and restaurant linen. View our Product Range page to find out more.

Q4 Where are you?

A4 We operate out of one factory in Brixton, South London, and are only 3-4 miles from most of our customers. View our Directions page to find out more.

Q5 What are your prices?

A5 Please Contact Us directly to receive our price list and discount structure. View our FAQ Prices page to find out more.

Q6 How can you help me change supplier?

A6 We offer a changeover service to help smooth the transition between linen hire suppliers. While you are working out your notice we will ensure that you do not run out of linen, even if your current supplier becomes unreliable. View our Changing Supplier page to find out more.

Q7 Do you have a contract?

A7 No. We have recently introduced a Service Agreement which outlines the date and quantities for the initial delivery. We also set out a standing order that will automatically be delivered in the event that we do not hear from you to raise an order or cancel your order by 3pm the day before your delivery day. In this way, we can ensure that you will not run out of linen! View our Service Agreement page to find out more.

Q8. What are your contract terms and notice period?

A8. We do not have binding contracts with our customers. However, we do have a Service Agreement. The Service Agreement is not legally binding. Rather, it sets out our order and delivery processes and your delivery days so that the process is as smooth as possible. View our Changing Supplier page to find out more.

Q9 How long have you been in business?

A9 The company was first established in 1880 and, over the years we have changed our focus from domestic to commercial laundry and from contract work to linen hire. View Our History page to find out more.

Q10. I have delayed changing supplier because I am concerned that I will run out of linen between handing my notice in with my current supplier and starting with Walton Lodge. How do you ensure that this does not happen?

A10. Once you have decided to change to us and have signed the Service Agreement, we will be happy to supply you with linen should your current supplier not meet their commitment to you. We also offer a complimentary Change-Over Service to help customers when they make the transition because we understand the importance of a reliable linen supply. View our Changing Supplier page to find out more.